Job Description

Work location:

Chennai

Roles & Responsibilities:

Customer Order Management & Correspondence: Enquiries, Quotes, Order receipt to deliveries, Payments. Relevant experience & knowledge of the process handling OEMs, End Users and Distributor Management. Effective communication managing customer relationship and exceed customer satisfaction. Respond promptly & professionally to Customer Enquiries via phone, email, chat. Provide product information, pricing & availability, status on orders & accounts receivable and other queries. Customer Order Processing from order receipt till invoicing & ensuring timely deliveries & payment collection. Customer Account creation, Customer Master & Price Master updates in ERP on a regular timely basis. Handle customer complaints, provide appropriate solutions and follow up to ensure resolution. Maintain accurate records of customer interactions & business transactions. Sales Coordination for achieving deliverables on Sales Targets, On-Time Deliveries & Accounts receivable. Inside Sales Support on Lead Management, Quotes, Follow-up & conversion to business opportunity. Deep understanding of company products & services and business processes with adherence. Liaison between customers, sales team & internal cross functional teams of Operations, MU & Finance. Provide outstanding service timely, resolving issues efficiently and ensure a positive customer experience. Effective internal & external communication. Maintain ERP and CRM Salesforce Management on Leads, Account, Opportunities & Case management. Administrative support as may be required and achievement of tasks assigned on a timely basis. MIS Reporting. On-Time Delivery (OTD) on Quotes, Order acknowledgment & Despatches. Days Sales Outstanding (DSO) Reduction in % Claims on order processing. NPS Score on Customer Satisfaction.

Job requirements:

Bachelor's degree with expertise in Customer Service / Sales Coordination. Proficient in MS Office, ERP on Order Management & CRM Salesforce Tool. Excellent Communication and Interpersonal Skills. Ability to multi-task and prioritize in a fast-paced environment. Strong problem-solving abilities and high attention to detail. Effective listening, Quick learner, Initiative & adaptability. Customer centricity with patience and a positive attitude. Team Collaboration and ability to work in a matrix organization. Performance driven to deliver KPIs and business goals. * Multilinguistic with proficiency in English and Spoken Hindi is a must.