Job Description

We are looking for a highly motivated and skilled

Customer Service Team Lead

to manage our remote customer support team. In this role, you will be responsible for ensuring our team provides exceptional service while maintaining a positive and productive work environment.

This is a remote position, and you will need to have your own laptop, a reliable internet connection, and a quality headset.

Responsibilities:

Lead and Mentor:

Guide, train, and motivate a team of remote customer service representatives.

Performance Management:

Monitor team performance, provide regular feedback, and conduct one-on-one meetings.

Problem-Solving:

Act as a point of escalation for complex customer issues, ensuring timely and effective resolutions.

Quality Assurance:

Monitor customer interactions (calls, emails, chats) to ensure quality standards are met.

Process Improvement:

Identify opportunities to improve customer service processes and workflows.

Qualifications:

Proven experience in a customer service leadership role. Exceptional leadership and team-building skills. Strong communication and interpersonal skills. Ability to work independently and manage a remote team effectively. Excellent problem-solving abilities and a calm, professional demeanor. Must have your own laptop, a stable internet connection, and a quality headset.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Application Deadline: 18/08/2025