Job Description

We are looking for Customer service/support (NON - IT) people with this experience and some basic knowledge of HTML/CSS and Database would be perfect.

Responsibilities

Respond to tech inquiries via email, through online chats, over the phone, or in person. Inform customers about IT products and services. Walk customers step-by-step through the problem-solving process. Help with troubleshooting hardware and software. Follow up with customers to ensure satisfactory service.

Answers incoming customer telephone calls in a courteous and professional manner.


Assists customers/end users with questions on product installation, usage, and implementation.


Responds to and investigates customer/end user inquiries, concerns, and issues via phone, mail, and e-mail in a timely and courteous manner.


Answers customer inquiries and provides appropriate technical and/or product-related information.


Researches and resolves customer complaints.


Effectively communicates customer issues and concerns to all applicable internal staff members.
Organizes and maintains file system; files correspondence and other records.

Experienced in stakeholder management, client interaction and strategic planning,

looking for an opportunity to re-enter the workforce to leverage my expertise to drive operational

excellence and achieve key business objectives in a dynamic corporate environment.

Responsibilities:


Allocating resources and SMEs


Delegating responsibilities to Offshore resources and Onsite SMEs


Monitoring and Reporting the Projects


Attending Project Workshops and Project Review meeting


Resolving Issues and Queries from both the client and the offshore


Attending Walkthroughs for all the deliverables


Preparation of Weekly Status Report for all the stakeholders

Responsibilities:


Analysis. Produce Technical Design, Build elements and Review


Monitoring and Reporting the Projects


Coordination of the successful simultaneous development/testing of multiple projects


Delegating responsibilities and designing time schedules


Review of Design and Build Deliverables


Resolving Issues and Queries


Conducting Walkthroughs with the client


Preparation of Weekly Status Report for all the stake holders

Responsibilities


Analysis. Produce Technical Design documents and Build elements


Coordinated the project between offshore and onshore.


Mentored and guided the Junior Team Members


Review of Build/Unit Test deliverables


Conducting walkthroughs with the clients


Queries and Issues Resolving.

Job Types: Full-time, Permanent

Pay: From
28,000.00 per month

Shift:

Day shift Fixed shift
Work Days:

Monday to Friday
Experience:

total work: 4 years (Preferred)
Work Location: In person