Job Description

We are looking for Customer service/support (NON - IT) people with this experience and some basic knowledge of HTML/CSS and Database would be perfect.

Responsibilities

Respond to tech inquiries via email, through online chats, over the phone, or in person. Inform customers about IT products and services. Walk customers step-by-step through the problem-solving process. Help with troubleshooting hardware and software. Follow up with customers to ensure satisfactory service.
? Answers incoming customer telephone calls in a courteous and professional manner.

? Assists customers/end users with questions on product installation, usage, and implementation.

? Responds to and investigates customer/end user inquiries, concerns, and issues via phone, mail, and e-mail in a timely and courteous manner.

? Answers customer inquiries and provides appropriate technical and/or product-related information.

? Researches and resolves customer complaints.

? Effectively communicates customer issues and concerns to all applicable internal staff members. ? Organizes and maintains file system; files correspondence and other records.

Experienced in stakeholder management, client interaction and strategic planning,

looking for an opportunity to re-enter the workforce to leverage my expertise to drive operational

excellence and achieve key business objectives in a dynamic corporate environment.

Responsibilities:

? Allocating resources and SMEs

? Delegating responsibilities to Offshore resources and Onsite SMEs

? Monitoring and Reporting the Projects

? Attending Project Workshops and Project Review meeting

? Resolving Issues and Queries from both the client and the offshore

? Attending Walkthroughs for all the deliverables

? Preparation of Weekly Status Report for all the stakeholders

Responsibilities:

? Analysis. Produce Technical Design, Build elements and Review

? Monitoring and Reporting the Projects

? Coordination of the successful simultaneous development/testing of multiple projects

? Delegating responsibilities and designing time schedules

? Review of Design and Build Deliverables

? Resolving Issues and Queries

? Conducting Walkthroughs with the client

? Preparation of Weekly Status Report for all the stake holders

Responsibilities

? Analysis. Produce Technical Design documents and Build elements

? Coordinated the project between offshore and onshore.

? Mentored and guided the Junior Team Members

? Review of Build/Unit Test deliverables

? Conducting walkthroughs with the clients

? Queries and Issues Resolving.

Job Types: Full-time, Permanent

Pay: From ?28,000.00 per month

Shift:

Day shift Fixed shift
Work Days:

Monday to Friday
Experience:

total work: 4 years (Preferred)
Work Location: In person