Job Description

We are an

Electric Two-Wheeler Dealership & Authorized Service Centre

and are looking for an experienced

Service Advisor / Technical Service Executive

to join our team at the

newly launched facility

on Kolar Road, Bhopal.

Role Overview

The Service Advisor / Technical Service Executive will be responsible for managing end-to-end service operations, ensuring high-quality repairs, timely delivery, and exceptional customer satisfaction while adhering to Ather service standards.

Qualifications

Diploma / ITI / Graduate in

Automobile Engineering, Mechanical Engineering, or Electrical Engineering

OEM-certified training (EV / Ather / Two-Wheeler) is an added advantage

Experience

2-5 years

of experience in a two-wheeler service centre or automobile dealership Prior exposure to

EV servicing

, diagnostics, or Ather service processes preferred Experience handling job cards, warranty claims, customer interaction, and workshop coordination

Primary Responsibilities

Receive walk-in and appointment vehicles; understand customer concerns and prepare job cards as per SOP Conduct test rides to diagnose and validate customer complaints Allocate job cards to technicians and bays; monitor progress and adherence to timelines Provide technical guidance to technicians and ensure quality repairs across multiple bays Coordinate with Floor Supervisor to ensure vehicle readiness as committed Keep customers informed about repair status, cost, and delivery timelines Explain completed jobs using failed parts and offer test rides before delivery Identify and promote value-added products such as AMC and service subscriptions

Quality & Technical Responsibilities

Perform quality checks on all serviced vehicles using standard checklists Inspect vehicle functionality and ensure compliance with product specifications Handle warranty claims and prepare technical reports for field issue escalation Use diagnostic tools to identify mechanical, electrical, or software-related issues Recommend service process improvements to enhance quality and efficiency

Customer Experience & Process Responsibilities

Ensure all customer concerns are resolved before vehicle delivery Communicate delays or cost overruns to CRM and sales teams proactively Collect customer feedback and support customer complaint resolution Inform customers of next service schedules and affix service stickers Support CRM-led action plans to improve customer satisfaction

Workshop & Team Management

Ensure proper upkeep of tools, equipment, and service bays through regular audits Coordinate sourcing of parts, spares, and consumables Lead, coach, and mentor technicians; identify training needs with the Works Manager Reject vehicles that fail to meet service quality standards and ensure re-servicing Support infrastructure and quality audits as per Company norms

What We Offer

Opportunity to work with a leading

Electric Vehicle brand

Structured processes and OEM-backed training Professional work environment with growth opportunities Competitive salary and performance-based incentives
Job Types: Full-time, Permanent

Pay: ?9,525.00 - ?18,655.00 per month

Benefits:

Cell phone reimbursement Provident Fund
Work Location: In person