Job Description

This is a remote position.
We are seeking motivated and detail-oriented professionals for a Non-Voice Customer Service role with a leading UK MNC. The role involves handling customer queries through email and chat, ensuring timely resolutions while maintaining high quality standards.

• Manage customer interactions via email and chat in a professional manner.

• Provide accurate information and solutions to customer queries.

• Maintain adherence to process guidelines and service level agreements.

• Document and escalate issues as required.

• Deliver excellent customer experience with a focus on quality and compliance.

Requirements
Eligibility Criteria
Minimum CIBIL Score: 550+
Mandatory UAN (PF Statement) verification
All relevant documents must be submitted at the time of hiring
Requirements
Excellent written communication skills in English.
Prior experience in customer service (non-voice) preferred, but not mandatory.
Ability to work in a structured, process-driven environment.
Willingness to undergo 4 weeks of in-office training.
Benefits

• Hybrid work model offering flexibility post-training.

• Opportunity to work with a leading UK-based multinational company.

• Professional growth through exposure to international processes.

• Collaborative and supportive work environment.

• Work-life balance with structured shifts.

Skills Required