Job Description

We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser's local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie Preferences
Accept All Cookies
Search Jobs
Search Jobs

Apply now
Start
Please wait...
Job Title: CUSTOMER SERVICE SPECIALIST I
Posting Start Date: 11/10/25
:
Job Overview
Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
Roles & Responsibilities

• Delivery extraordinary customer experience by providing our customer with world class customer service
• Respond promptly to customer inquiries via phone or email.
• Provide detailed information about products, services, and order status.
• Resolve customer complaints and issues efficiently and professionally.
• Process customer orders accurately and efficiently.
• Track order progress and ensure timely delivery.
• Coordinate with planner, logistics, sales, product management and quality teams to fulfill customer
• Serve as the primary point of contact between customers and the manufacturing team.
• Communicate any changes in order status, delays, or issues to customers promptly.
• Prepare and deliver order confirmations, shipping notifications, and other relevant information.
• Maintain accurate and up-to-date customer records and order documentation.
• Generate regular reports on order status, customer interactions, and other relevant metrics.
• Identify trends and provide insights to improve customer service processes.
• Identify and troubleshooting issues related to orders, deliveries, and product quality.
• Gather customer feedback and suggest improvements to products and services.
• Participate in team meetings and training sessions to stay updated on products and processes.
• Assist in the development and implementation of customer agreement and procedures..
• Fully supporting all TEOA initiatives according Star Level requirements and supporting continuous improvement projects with active participation.
• Participate in all kinds of team initiatives/program

Job Requirements

• Responding to customer inquiries and providing a speedy and thorough resolution to customer issues and problems.
• Making changes to orders, back-orders, shipping delays or information necessary to process or cancel orders.
• Handling escalated and unresolved calls from less experienced representatives.
• Recognizing sales opportunities and preventing the loss of existing business.

Desired Candidate

• Any Bachelor's/ Business degrees or equivalent experience
• 5+ years of experience in Order Management & SAP
• Supply Chain experience.
• Manage full order lifecycle for high-value automotive accounts.
• Resolve complex customer issues with minimal delivery impact.
• Act as primary escalation point for urgent service recoveries.
• Oversee customer service across multiple sites or countries.
• Build strong relationships with senior and operational customer contacts.
• Deep knowledge of all Order-to-Cash process steps.
• Collaborate with planners, logistics, quality, and sales to remove bottlenecks.
• Analyze service performance data to address root causes.
• Monitor and ensure compliance with SLAs and KPIs.
• Mentor and coach junior CSRs and supervisors.
• Lead continuous improvement initiatives in customer service.
• Drive adoption of automation tools for faster, accurate order processing.
• Deliver proactive updates to customers on orders and issues.
• Identify and mitigate potential service disruptions early.
• Balance exceptional service delivery with cost efficiency.
• Represent customer needs in internal decision-making forums.

Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Job Locations:
Bangalore, Karn?taka 560076
India
Travel Required: Less than 10%
Requisition ID: 143439
Workplace Type:
External Careers Page: Customer Service
Apply now
Start
Please wait...
TE Connectivity does not accept unsolicited assistance from third parties for employment opportunities. All CVs/resumes submitted to any TE employee by a third party without a valid written search agreement for that specific position will not be entitled to any form of compensation and such submission shall be deemed the sole property of TE. No fee will be paid in the event an individual is hired by TE regardless of any third party submission where no pre-existing written search agreement is in place. If an agency agreement is in place, submissions are position specific. General submissions not targeted at a specific employment opportunity will not be entitled to any form of compensation. Please, no phone calls or emails. 2023 TE Connectivity Corporation. All Rights Reserved.
x
Cookie Consent Manager
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Required Cookies
These cookies are required to use this website and can't be turned off.
Show More Details
Required Cookies Provider Description Enabled
SAP as service provider
We use the following session cookies, which are all required to enable the website to function:

• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data center
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
• "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

Functional Cookies
These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies.
Show More Details
Functional Cookies Provider Description Enabled
YouTube
YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos.
Advertising Cookies
These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies.
Show More Details
Advertising Cookies Provider Description Enabled
LinkedIn
LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn.

Skills Required