Job Description

About the Role
We're hiring smart, confident, and customer-focused professionals to join our U.S. Operations Team as Customer Service and Sales Support Representatives.
In this hybrid front-facing role, you will be the voice and backbone of our company, managing customer calls, assisting sales teams, updating project data, and ensuring every homeowner and dealer experiences five-star service.
You will handle inbound and outbound communication with U.S. customers and partners, de-escalate challenging situations, and make sure every detail in our systems is clean, organized, and accurate.
This is a fast-paced, high-ownership position for individuals with exceptional English, strong soft skills, and a disciplined work ethic.
Key Responsibilities
Customer Experience and Communication

• Handle inbound and outbound calls from U.S. customers regarding solar installations, service, and general inquiries.
• Provide clear, professional, and empathetic communication across calls, emails, and chats.
• De-escalate issues calmly and confidently while maintaining customer trust and satisfaction.
• Manage customer retention by resolving concerns promptly and preventing cancellations.
• Deliver a white-glove experience on every interaction with professionalism, patience, and composure.

Sales Support and Coordination

• Support U.S. sales representatives, dealers, and brokers by tracking deals and providing timely project updates.
• Communicate daily with sales partners to collect missing information and confirm next steps.
• Monitor CRM pipelines in Insightly, Ascent, or HubSpot to ensure all project stages are accurate and up to date.
• Coordinate with design, permitting, and funding teams to move projects forward efficiently.
• Handle basic escalations by providing clear, proactive updates and managing expectations.

Organization and Data Accuracy

• Maintain 100 percent accurate records in CRM and Google Sheets for all customer and project interactions.

• Ensure consistent follow-up and timely status updates for all open tickets and projects.
• Contribute to improving communication flow between Sales, Operations, and Customer Service.

Requirements

• Experience: 2 to 5 years in customer service, sales coordination, or U.S. process-based roles (solar, telecom, or technology preferred).
• Language: Excellent English communication skills with near-native fluency in both written and spoken form.
• Soft Skills: Strong empathy, confidence, patience, listening ability, and problem-solving attitude.
• Voice Quality: Clear, professional, and warm communication with confidence and trustworthiness on calls.
• Tools: CRM systems such as Insightly, Ascent, HubSpot, or Salesforce, plus Google Workspace, Slack, Dialpad, and Excel.
• Organization: Attention to detail, accurate data entry, and disciplined follow-up.
• Work Ethic: Hardworking, reliable, and consistent with a proactive, fearless attitude (darda na hove).
• Team Player: Positive mindset, proactive ownership, and the ability to collaborate effectively across departments.

KPIs and Success Metrics

• 90 percent or higher customer satisfaction (CSAT)
• High first-call resolution and retention rate
• 100 percent accuracy in CRM and documentation
• Timely project updates and reduced handoff delays
• Positive feedback from customers and U.S. sales teams

Ideal Candidate
You are confident on the phone, calm under pressure, and naturally empathetic.
You take ownership of your work, follow up relentlessly, and know how to handle tough conversations with professionalism and warmth.
You thrive in a structured, U.S.-facing environment and want to grow into a leadership path within operations or customer success.
If you communicate beautifully, work hard, stay organized, and never hesitate to solve problems, you will fit right in.

Skills Required