Job Description

Job Title: Customer Service & Sales Executive - Healthcare

Location: Vasanthnagar, Bangalore (Female, Onsite, Full time)

Department: Sales & Customer Service

Reports To: Operations Manager

About Miror

Miror is India's leading FemTech platform transforming how women experience peri-menopause and menopause. In just a year, we've built India's largest menopause-focused WhatsApp community, partnered with the National Health Mission and the Indian Menopause Society, and launched category-defining nutraceutical products and digital health services. Our app blends science and technology--offering personalized care pathways, symptom tracking, diagnostic links, games, AI-powered chat, expert consultations, and more. We're proud recipients of the Innovation in Menopause Care award at the Global Women's Health Innovation Conference 2024 and are rapidly scaling toward our $1B+ vision. Learn more: www.miror.in

Summary

We are seeking a motivated and customer-focused professional to join Miror Therapeutics Pvt. Ltd. The role involves making outbound calls to promote our healthcare products, providing exceptional customer service, processing orders, maintaining documentation, and supporting administrative duties as required. This position combines sales, service, and operational responsibilities to ensure a seamless customer experience.

Key Responsibilities

Make outbound calls to prospective and existing customers to promote Miror's healthcare products and services.

Provide detailed product information, handle customer inquiries, and ensure high-quality service standards.

Achieve sales targets through proactive engagement, upselling, and cross-selling.

Process customer orders accurately, including order entry, confirmation, and follow-up until delivery.

Maintain complete and accurate customer records, sales documentation, and transaction reports.

Coordinate with internal teams for order fulfilment, delivery tracking, and issue resolution.

Maintain product knowledge, including healthcare industry trends and company offerings.

Support administrative activities and other operational tasks as assigned.

Communicate with customers via phone calls, WhatsApp, email, and SMS.

Run and manage WhatsApp and email marketing.

Follow up with leads and assist customers with purchases and queries.

Record and maintain accurate customer information and feedback.

Requirements

Bachelor's degree in any discipline; preference for candidates with healthcare-related qualifications or experience.

1-3 years of experience in customer service, telesales, or outbound calling (healthcare industry experience preferred).

Strong communication skills (verbal and written) and persuasive sales abilities.

Proficient in MS Office and basic CRM/order management systems.

Ability to multitask, prioritize, and manage time effectively.

Customer-oriented approach with problem-solving skills.

Key Skills

Outbound calling & telesales

Customer service excellence

Healthcare product knowledge

Order processing & documentation

Administrative support

Communication & relationship management

Why Join Us?

Work at the intersection of healthcare, community, and technology

Directly impact the lives of women across India and beyond

Flexible work environment and collaborative team

Opportunity to grow with a purpose-driven startup

Incentive on sales

How to reach me?

Call me or WhatsApp me directly on my number - 9632446027

Email me - indrani@miror.in

Check us out on - www.miror.in

Best Regards,

Indrani Dutta

Senior HR Manager

www.miror.in

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?45,000.00 per month

Benefits:

Health insurance Leave encashment Provident Fund
Language:

English (Required)
Work Location: In person