Job Description

Joining:

Immediate

About the Role

We are seeking a highly motivated and detail-oriented

Customer Service & Sales Coordinator

to join our team. The ideal candidate will have a background in

English (Honours)

along with experience in

customer service or sales coordination

. Candidates from the

hotel/hospitality industry

will be given preference due to their strong communication, client handling, and coordination skills.

This role involves managing customer interactions, coordinating sales activities, ensuring smooth communication between teams, and supporting clients with timely updates and solutions.

Key Responsibilities

Act as the primary point of contact for customers and internal teams. Handle inquiries, provide information, and ensure customer satisfaction. Build and maintain strong client relationships to enhance customer experience. Conduct regular follow-ups with customers, and internal departments to maintain smooth workflow and timely deliveries. Proactively manage and follow up on repeat orders from existing customers. Identify opportunities to cross-sell and up-sell products to existing clients, helping them find additional value while increasing revenue.

Requirements

Education

: Graduate in English (Hons.) or equivalent (mandatory).

Experience

: Min 3 years in

customer service

or

sales coordination

. Preference for candidates from the

hotel/hospitality industry

. Strong communication skills in English and Hindi (written & verbal). Excellent interpersonal and client-handling abilities. Organized, detail-oriented, and proactive in managing tasks. Proficiency in MS Office , Google Sheet.

Reach out at careers@indiadyechem.com or 8527812300

Job Type: Full-time

Benefits:

Cell phone reimbursement Health insurance Internet reimbursement
Work Location: In person