Job Description

Amazon/Flipkart -( E- Commerce ) is hiring For Customer Service Associate : Voice- Work From Home(Permanently)Kindly apply as we have limited opportunities.Basic Qualifications & RequirementBelow are some important details that will help you understand our interview process better:Job Location: PAN INDIA ( WORK FROM HOME )Experience: Minimum 1 year to more Age no BarEducation: Graduate mandatoryCTC: 18,200 In Hand Gross 23,000 + Incentives Graduates with 1 year experience in any domain.- Excellent in English and Hindi.- Salary : 23k CTC, 18.2k TH- 6 days working & 1 rotational week off- Shift Timings : 9am to 9pm rotational shift- Should have their own laptop and WIFI connection- Laptop configuration : 4GB RAM, i3 processor, Windows 10- Should have all relevant documentsshare your cv 2 9311350356Need very good comskillAdditional Benefits:Basic Qualifications & Requirement :- Effective time management skills and ability to prioritize work time to ensure productivity and department standards- Action oriented, self-disciplined and organized- Ability to communicate clearly with both internal and external customers- Excellent comprehension skills - ability to clearly understand and address customer issues appropriately- Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.- Should ensure 'Work-like' environment with no disturbance during the work hours.Customer Focus :- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment- Ability to empathize with and prioritize customer needs- Demonstrates interpersonal skills with a diverse customer base- Demonstrates conflict resolution, negotiation, and de-escalation skills- Demonstrates ownership to resolve challenging customer issues, escalating when necessary- Ability to determine customer needs and provide appropriate solutionsProblem Solving Skills :- Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned- Ability to approach problems logically and rationally- Action oriented and self-disciplined- Organized and detail-oriented- Ability to quickly and effectively prioritize work time in various departments to meet business need- Ability to maintain composure in highly escalated situations (ref:updazz.com)

Skills Required