Key Responsibilities:- Handle customer interactions via email, chat, and phone calls.- Provide timely and effective resolution to queries.- Maintain accurate records of all interactions.- Ensure adherence to company policies and service standards.- Work collaboratively with the team to enhance service delivery.- Deliver consistent, reliable, and empathetic communication.- Escalate complex cases to appropriate departments when needed.Qualifications:Minimum: High School Diploma or equivalentPreferred: Bachelor's Degree- Prior experience in customer service or similar roles is an advantage.- Strong proficiency in written communication is essential.Key Skills:- Customer Service- Written and Verbal Communication- Time Management- Problem Solving- Attention to Detail- Email and Chat Support (ref:updazz.com)
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