Job Description

Hiring for International Voice ProcessNeed Immediate Joiners(Voice profile) Profile : Customer service process Experience: Graduate Freshers & experience / 12th pass with any 6 month experience.Job Role- Handle Inbound calls.- Pure Customer Service profile - No Sales/ No Target- Verify the documents of customers & guide the requirements.- Verify customers details as per data protection act before sharing information- Assist customers to resolve their issues satisfactorily- Update customers profile in client database- Provide resolution in the very first contact- General information delivery- Escalate problems if need be through the devised channels- Abide by compliance and quality guidelines set by the company- Always be courteous towards customers- Reporting to the team leader for day-to-day functioning. (ref:updazz.com)

Skills Required