Job Description

Job Title: Customer Support Executive - Rocky Domestic Voice Process (CL12)Location: Gurgaon (CNX Ggn)Industry: BPO / ITESDepartment: Customer Support - Voice (Domestic)Employment Type: Full-time :We are hiring enthusiastic and customer-focused individuals for the Rocky Domestic Voice Process (CL12) at Gurgaon. This is an excellent opportunity for fresh graduates and undergraduates (BTech/UG) to begin their career in the customer service industry.As a Customer Support Executive, you will handle inbound/outbound calls to assist customers with their queries, resolve issues efficiently, and ensure customer satisfaction. Key Responsibilities:- Handle incoming/outgoing customer calls in a professional manner- Resolve customer queries related to services, billing, or technical issues- Maintain a positive, empathetic, and professional attitude toward customers- Record and update customer information accurately- Meet daily/weekly performance targets and quality standards- Follow communication scripts and adhere to the company's policies Eligibility Criteria:Education:- BTech graduates and undergraduate freshers are eligible- Candidates must have completed their education (No pursuing candidates)Experience:Fresher-friendly- Previous BPO/customer service experience is a plus, but not mandatorySkills Required:- Excellent verbal communication skills in English and Hindi- Basic computer knowledge- Good listening and problem-solving skills- Willingness to work in a fast-paced environment Shift & Work Schedule:- Day Shift (Fixed shift hours)- 6 Days Working with 1 rotational week off Compensation & Benefits:CTC: - 3,30,000 per annumIn-Hand Salary: Up to - 21,000 per monthMonthly Incentive (MIV): - 2,500 (Performance-based)Cab Allowance: - 4,000 Why Join Us?- Reputed multinational work environment- Great opportunity to start your career in the BPO industry- Growth opportunities within the organization- Training and mentorship provided Application Process:Interested candidates can apply directly or reach out via WhatsApp/Email for more details or to schedule an interview. (ref:updazz.com)