Customer Service Representative Us Process

Year    Mohali, Punjab, India

Job Description

Profile- International Call Centre Sales Executive
Shift- Night Shift/ Rotational Shift
Time- 11:30 PM - 09:30AM
Location- Mohali
Description
We are hiring high-energy, fast-paced Outbound Sales Representatives who will serve as the first point of contact for our US customers. This role is for individuals with at least 1 year of experience in sales, telemarketing, customer service, or outbound calling -- and who are ready to thrive in a high-pressure, target-driven environment.
Your job is to make a high volume of outbound calls, engage prospects, qualify basic interest, and warm-transfer the call to our Appointment Setting Team.
This is not a slow-paced role. You'll be trained intensively, coached daily, and given the expectation to grow quickly into a top-performing opener.
Key Responsibilities
Make high-volume outbound calls to US-based prospects daily.
Use high-performance scripts, tonality, and objection handling techniques.
Qualify prospects within the first 30-90 seconds of conversation.
Warm transfer interested leads to Appointment Setters in real time.
Maintain consistent calling speed, energy, and professionalism.
Meet or exceed all KPIs for:
Call volume
Qualified transfers
Talk time
Conversion percentage
Document call outcomes accurately in the CRM.
Participate in daily coaching, feedback sessions, and role-plays.
Requirements
Minimum 1 year of experience in any of the following:
Sales
Outbound calling
Telemarketing
Customer service (inbound/outbound)
Inside sales
Strong English communication skills and confidence on the phone.
Ability to stay focused in a fast-paced, KPI-heavy environment.
Thick skin, comfortable handling rejection repeatedly.
Coachable, disciplined, and willing to apply feedback immediately.
Ability to multitask and think fast during live calls.
Training & Performance Development
Our training is:
Intensive
Constructive
Daily
Focused on rapid skill development
You'll be trained on:
US sales psychology
High-speed opener techniques
Tonality & pitch control
Objection handling
Script mastery
Live scenario role-plays
Daily KPI reviews
We don't just train you, we build you into a high-performance sales opener, to help you earn what you want.
Benefits
Competitive base salary
Performance-based incentives
Rigorous training sessions
Growth into Appointment Setter or Closer roles
A high-energy, performance-focused work environment
Modern dialers, CRM, and sales tools
Clear and fast promotion path
Continuous coaching and mentorship
High-performance culture
Opportunity to grow into high-earning sales position

Skills Required

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Job Detail

  • Job Id
    JD5024287
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Mohali, Punjab, India
  • Education
    Not mentioned
  • Experience
    Year