Job Description

Location: Andheri, Mumbai (Need candidates from Mumbai Itself)

Remuneration -As per industry standards and capabilities

About The Company

Our client is a global Brand Authority Management agency with operations in India, UAE, and the US. Wehelp businesses establish a powerful digital presence, manage their reputation, and drive customer engagement through strategic marketing solutions. Our expertise spans multiple industries, providing innovative, result-driven strategies that ensure brands maintain their credibility and visibility in a competitive digital landscape.

About the Role

We are looking for an experienced ORM Executive to join our team. You will be responsible for handling customer inquiries and troubleshooting technical issues via email and chat. The ideal candidate will have prior experience in ISP, Telecom, or similar industries, with a strong ability to diagnose and resolve technical concerns while maintaining a high level of professionalism.

Key Responsibilities:

? Respond promptly to customer inquiries via email and chat.

? Diagnose and resolve technical issues related to ISP, Telecom services, or similar industries.

? Provide clear, step-by-step troubleshooting assistance to customers.

? Maintain detailed and accurate records of customer interactions.

? Collaborate with internal teams to escalate and resolve complex technical concerns.

? Ensure high-quality customer support while meeting SLAs for response and resolution time.

? Offer multilingual support, if applicable, to enhance customer experience.

Requirements

? Minimum 2 years of experience in email and chat-based customer support.

? Prior experience in technical troubleshooting (preferably in ISP, Telecom, or similar fields).

Job Type: Full-time

Language:

English (Required) Hindi (Preferred)
Work Location: In person