Job Description

Job Summary:

We are looking for a proactive and customer-focused One Year experienced

Customer Service Executive

to join our team. The ideal candidate will handle

calls

, assist potential and existing clients with queries related to

gold loan settlement

, convert leads into customers, and ensure a seamless customer experience from start to finish.

Key Responsibilities:

? Make outbound calls to

follow up on leads

generated through campaigns or referrals.
? Clearly explain our

gold loan settlement services

to clients in a professional and trustworthy manner.
? Handle

inbound customer inquiries

, resolve doubts, and provide accurate information.
? Maintain regular follow-ups with interested leads and assist them throughout the service journey.
? Convert leads into

successful closures

through persuasive communication and strong product knowledge.
? Build and maintain long-term

customer relationships

by providing timely assistance and support.
? Collaborate with internal departments to ensure smooth service delivery.

Requirements:

1 year experienced Proven experience in

telecalling / customer service / sales

(preferred in financial or loan services). Excellent communication skills in

Hindi, English

(regional language proficiency is a plus). Confident, polite, and customer-centric approach. Ability to handle objections and explain financial solutions clearly. Basic computer skills and knowledge. Ability to work in a target-driven environment.

Perks and Benefits:

? Fixed Salary.
? Supportive team and positive work environment.

How to Apply:

Email your CV to: goldmartexchangebusiness@gmail.com
Call / WhatsApp: 6289793741

Job Type: Full-time

Pay: ?12,000.00 - ?14,000.00 per month

Schedule:

Day shift
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person

Speak with the employer

+91 6289793741