Handle inbound and/or outbound calls to assist customers with inquiries, issues, and service
requests.
Provide accurate, clear, and concise information regarding products, services, policies, or
procedures.
Troubleshoot and resolve customer issues efficiently while maintaining a positive tone and
demeanor.
Escalate complex or unresolved cases to the appropriate teams or supervisors when needed.
Document all customer interactions accurately in the CRM or ticketing system.
Follow defined scripts, guidelines, and compliance procedures where applicable.
Meet or exceed individual performance targets such as Average Handle Time (AHT), First Call
Resolution (FCR), and Customer Satisfaction (CSAT)
Job Types: Full-time, Permanent
Pay: ?30,000.00 - ?45,000.00 per month
Benefits:
Health insurance
Provident Fund
Work Location: In person
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