Respond to customer inquiries via phone, email, chat, or ticketing systems.
Identify customer needs and provide accurate information, troubleshooting, and solutions.
Escalate complex issues to the appropriate departments when necessary.
Maintain detailed and accurate records of interactions in the CRM system.
Follow up on customer issues to ensure full resolution.
Provide feedback to the product and operations teams regarding recurring issues or process improvements.
Stay updated on product knowledge, policies, and procedures.
Meet performance targets such as response time, resolution time, and customer satisfaction scores.
Job Type: Full-time
Pay: ?10,933.94 - ?35,066.81 per month
Benefits:
Cell phone reimbursement
Health insurance
Provident Fund
Work Location: In person
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