Job Description

Customer Support Associate - Blended Process (Voice + Chat/Email)

Positions Open:

Multiple

Eligibility Criteria

Qualification:

Undergraduate / Graduate

Experience:

0-6 months BPO experience Freshers are also eligible

Skills Required

Good communication skills (Versant 3/4 as per requirement) Strong customer handling and interpersonal skills Ability to work in a blended process (Calls + Chat/Email) Basic English & Hindi speaking proficiency Good problem-solving ability Patience and professionalism during customer interactions

Salary

?14,000 - ?16,000 (In-hand)

Shift & Working Hours

9-hour shift

(including 1-hour break)

Male:

6:00 AM - 12:00 AM

Female:

6:00 AM - 8:00 PM

Rotational Shifts & Rotational Week Off

Roles & Responsibilities

Handle customer queries through calls and chat/email Provide accurate information and resolution Maintain quality and productivity standards Ensure excellent customer experience Follow process guidelines and adhere to shift schedules
Job Type: Full-time

Pay: ?14,000.00 - ?20,000.00 per month

Benefits:

Provident Fund
Work Location: In person