Job Description

Customer Support Executive

Location:

Noida

Department:

Customer Support / Technical Services

Apply:

hr@oakter.com | pooja@oakter.com

Are you tech-savvy with hands-on experience in

Smart Energy Meters

and

Air Conditioning Products

?
Join

Oakter

as a

Customer Support Executive

and be part of our growing technical services team!

Key Responsibilities

Troubleshoot & resolve issues related to:

Smart Energy Meters

(AMI/AMR, Single & Three Phase)

Air Conditioning Systems

(Split, VRF, Commercial) Log and manage tickets via CRM tools (Freshdesk, Zoho, etc.) Maintain documentation, FAQs, and technical guides Coordinate with engineering, product, and field teams Ensure customer satisfaction through timely support
Requirements

Degree/Diploma in

Electrical/Electronics/Mechanical Engineering

2-5 years

of technical support/customer service experience Strong knowledge of

AC systems & smart meters

Fluent in

English & Hindi

(regional languages a plus) Working knowledge of

CRMs

Bonus Skills

Field experience with

metering/HVAC systems

Knowledge of

IoT integrations

Ability to read

wiring diagrams & technical manuals

What We Offer

Competitive Salary
Medical Insurance
Technical Training & Career Growth
A Collaborative Work Environment

Interested?

Send your resume to

hr@oakter.com

&

pooja@oakter.com

Note: Only candidates with relevant product experience will be considered.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

Flexible schedule Health insurance Leave encashment Provident Fund
Language:

English (Required) Hindi (Required)
Work Location: In person