Job Description

Company:

Vortex Solar Energy Pvt Ltd

Position:

Customer Service Executive

Location:

[Your Location]

Department:

Customer Support / Operations

Reports To:

Customer Service Manager / Operations Head

Role Overview

As a Customer Service Executive at

Vortex Solar Energy Pvt Ltd

, you will be the first point of contact for our customers. Your role is to handle inquiries, resolve complaints, and provide assistance regarding solar plant installation, subsidy applications, billing, and after-sales services. You will ensure customer satisfaction by delivering professional support and maintaining long-term client relationships.

Key Responsibilities

Attend inbound/outbound customer calls, emails, and WhatsApp queries. Provide information related to solar plant installation, MNRE subsidy scheme, net-metering, and service support. Register and track customer complaints/service requests in the CRM system. Coordinate with the

technical, installation, and sales teams

for timely resolution. Guide customers on documentation, approvals, and subsidy claim process. Follow up with customers to ensure queries/complaints are resolved satisfactorily. Maintain accurate records of customer interactions and feedback. Escalate complex issues to the concerned department/manager. Support in AMC (Annual Maintenance Contract) and after-sales service processes. Contribute to improving customer experience and retention.

Required Skills & Competencies

Strong communication skills in

Hindi & English

(regional language is a plus). Good understanding of customer service practices and complaint handling. Knowledge of

solar energy systems, net-metering, and MNRE subsidy process

preferred. Ability to multitask, stay calm under pressure, and resolve issues efficiently. Proficiency in

MS Office, CRM, and email handling

. Positive attitude, patience, and professionalism while interacting with customers.

Qualifications & Experience

Minimum: Graduate / Diploma (preferably in Electrical, Mechanical, or related field). 0-2 years of customer service experience (Freshers with good communication skills may apply). Prior experience in

solar/renewable energy industry

will be an added advantage.

Salary & Benefits

Salary: ?8000 to 12000 per month] + Incentives (based on performance)
Job Types: Full-time, Permanent

Pay: ?8,724.22 - ?10,000.00 per month

Language:

English (Preferred) Hindi (Preferred)
Work Location: In person

Speak with the employer

+91 9682220106