Graduate in any discipline from a recognized institution
Minimum 1 year of experience in a
premium chat support process
Proficient in
written and spoken English
Must successfully clear the
Versant Level 6 Assessment
(Language and Communication Test)
Strong typing skills (minimum 25 WPM with high accuracy)
Familiarity with
CRM tools
and
chat support platforms
Ability to work effectively under pressure in a
fast-paced, customer-centric environment
Key Responsibilities:
Provide prompt and efficient
real-time chat support
to customers, assisting with:
Order status and tracking
Delivery issues
Cancellations and refunds
General inquiries and account-related concerns
Collaborate with
delivery partners
,
restaurants
, and
store teams
to ensure timely resolution of issues
Demonstrate
empathy
,
professionalism
, and a
solution-oriented approach
in every interaction
Maintain high levels of
customer satisfaction
and build trust through effective communication
Adhere to internal
quality standards
,
response time metrics
, and
performance KPIs
Keep detailed and accurate records of customer interactions in the CRM system
Stay updated with product knowledge, company policies, and service updates
Job Types: Full-time, Permanent