Job Description

Job Title:

Customer Support Executive - UK Shift

Location:

Mohali

Shift Timings:

1:30 PM - 10:30 PM (UK Shift)

Work Schedule:

5 weekdays + 2 alternate Saturdays

About the Role:

We are looking for a proactive and customer-focused

Customer Support Executive

to join our team. The ideal candidate will have excellent communication skills, prior experience in

backend support

, and a strong understanding of

B2B customer interactions

.

Key Responsibilities:

Handle inbound and outbound customer queries professionally and efficiently. Provide

backend support

for customer issues, ensuring timely and effective resolutions. Manage B2B client relationships, maintaining a high standard of service. Coordinate with internal teams to resolve customer concerns. Maintain accurate records of customer interactions and follow-ups. Identify opportunities to improve processes and customer satisfaction.

Requirements:

Proven experience in

backend support

or

customer service

, preferably in B2B environments. Excellent verbal and written

communication skills

. Strong problem-solving abilities and attention to detail. Ability to work effectively under pressure and manage multiple priorities. Familiarity with CRM systems or customer support tools is a plus.

Perks and Benefits:

Competitive salary and growth opportunities. Exposure to an international work environment. Supportive team culture and training opportunities.
Drop a cv (navdhasharma@Zouma.ai)

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person