. This is a full-time role where you will be the first point of contact for customers, handling inbound queries and ensuring excellent service delivery.
Responsibilities
Answer inbound customer calls and resolve queries related to
banking services and products
.
Provide accurate and timely information while maintaining high service quality.
Build positive customer relationships by ensuring clear communication in English and regional language.
Maintain detailed records of customer interactions in the system.
Escalate unresolved or complex issues to the appropriate department.
Meet daily/weekly performance metrics like call handling time, resolution, and quality.
Ensure compliance with company policies, process guidelines, and regulatory requirements.
Qualifications & Experience
Graduate (any discipline).
Freshers or candidates with
0-1 year of customer service/BPO experience
.
Excellent communication skills in
English + Hindi
Basic computer literacy and good typing skills.
Strong interpersonal and problem-solving abilities.
Job Details
Salary:
?17,000 - ?18,000 per month (depending on process and profile).
Shift:
24/7 rotational shifts.
Week Off:
1 rotational weekly off.
Employment Type:
Full-time.
Industry:
Banking / Financial Services.
Why Join Globiva?
Opportunity to work with leading Indian banks.
Career growth in the customer service and BPO sector.
Exposure to both
domestic and linguistic customer service
.
Inclusive and performance-driven work environment.
Job Type: Full-time
Pay: ₹17,000.00 - ₹18,000.00 per month
Work Location: In person
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