Job Description

Job Title: Customer Service Representative

Location: Hyderabad

Department: Customer Support

Company: CloudTailor

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller. Maintain a positive and friendly tone with customers at all times Listen to customer complaints and try to identify the cause of their problem to your best ability Identify the appropriate response and strategy to solve customer issues as quickly as possible Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary Be able to manage large amounts of phone calls, chats, emails, and other communication channels Assist customers on placement of orders, refunds, or exchanges Update customer information in the customer service database during and after each call Work with the management team to stay updated on product knowledge and be informed of any changes in company policies Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers

Skills Required

At least 1 - 3 years' of relevant work experience In Any BPO or E-Commerce Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Proficient in English and Hindi (Kanada and Tamil - Added Advantage). Ability to manage call volumes Customer management skills Problem solving approach Time management and punctuality
Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Work Location: In person