to join our banking support team. In this role, you will be the first point of contact for customers, handling inquiries related to bank accounts, transactions, loan products, and other banking services. The ideal candidate will provide accurate information, resolve issues efficiently, and ensure a high level of customer satisfaction in every interaction.
Key Responsibilities:
Answer inbound customer calls and respond to banking-related inquiries
Assist customers with account information, online banking access, card services, and loan details
Resolve issues such as unauthorized transactions, account discrepancies, or payment problems
Promote banking products and services when appropriate
Escalate unresolved issues to relevant departments or supervisors
Maintain accurate records of customer interactions using CRM systems
Follow bank policies, procedures, and regulatory compliance guidelines
Meet performance metrics including call handling time, accuracy, and customer satisfaction
Qualifications:
High school diploma or equivalent (Bachelor's degree in business or finance is a plus)
1+ years of experience in a call center or customer service role (banking/financial services preferred)
Excellent verbal and written communication skills
Ability to remain calm under pressure and handle difficult customer situations professionally
Familiarity with banking terminology, products, and services
Basic computer and typing skills; experience with CRM or banking systems a plus
Preferred Skills:
Bilingual proficiency (if applicable)
Knowledge of banking regulations (e.g., KYC, AML, FDIC guidelines)
Sales or upselling experience in a call center environment
Compensation & Benefits:
Competitive hourly rate or salary
Performance-based incentives or bonuses
Health insurance, retirement plans, and paid time off (as applicable)
Training and career development opportunities
Job Types: Full-time, Permanent
Pay: ?9,064.00 - ?31,326.28 per month
Benefits:
Food provided
Health insurance
Paid time off
Schedule: