Job Description

Greeting from VAS INDIA CONSULTING!!!

We are hiring for Executive

Location: Ambattur, Chennai

Experience: 2-3 years

Salary: 3.6 LPA

The Executive - Customer Experience is responsible for ensuring seamless client interactions by resolving issues, maintaining regular communication, analyzing complaint trends, and coordinating service delivery. The role involves collaborating with cross-functional teams and external stakeholders to maintain high levels of customer satisfaction and operational efficiency.

# Coordinate with internal departments to resolve customer issues and ensure timely implementation of solutions.

# Keep clients informed on the status of their concerns and provide timely updates and resolutions.

# Analyze customer complaints to identify recurring patterns and areas for improvement.

# Track client engagement and deliver actionable insights and recommendations.

# Maintain transparent communication through regular client updates (weekly, fortnightly, monthly).

# Monitor and manage service schedules, ensuring adherence to delivery plans for key clients.

# Maintain up-to-date and accurate client records.

# Track and report key performance metrics relevant to customer satisfaction and operational performance.

Please Share your updated resume to cv@vasindiaconsulting.com

Job Type: Full-time

Pay: ?30,000.00 - ?35,000.00 per month

Language:

English (Preferred) Hindi (Preferred)
Work Location: In person

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