Represent Fully Filmy at every Customer Touch point like calls, e-mail and Social Media to give customers a rich, delightful experience that goes in line with the brand voice.
Have an in-depth understanding of Fully Filmy's products, collections, pricing, services, and policies to help potential and existing customers out with queries, complaints, feedback, etc.
Understanding the nature of each and every query and giving a solution to the customer within the stipulated time.
Making sure all customers are responded to within the stipulated time.
Collecting feedback and conducting post-purchase surveys to ensure customer retention.
Suggest new products, services, and offers to customers to keep them coming back to Fully Filmy.
Coordinate and support team members for order management and inventory management.
Job Type: Full-time
Pay: ?18,000.00 - ?22,000.00 per month
Schedule:
Day shift
Application Question(s):
Do you have prior experience in Customer Support?
Language:
English (Required)
Hindi (Preferred)
Work Location: In person
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