Job Description

Customer Service Representative -

(Labels, Tags & Packaging Manufacturing Industry)

Overview of the Role:

Act as the first point of contact for customers by answering product and service-related queries. Handle incoming customer communication (calls, emails), including order placements, inquiries, complaints, and service requests. Manage end-to-end order processing - from proforma invoice and sales order creation to job card raising and invoicing. Ensure smooth coordination with production, logistics, and accounts to meet customer requirements on time.

Core Responsibilities:

Open and maintain customer accounts by updating order and account information. Process customer orders accurately (labels, woven labels, hang tags, care labels, stickers, heat transfers, RFID, etc.). Clarify and resolve customer complaints by identifying issues, providing solutions, and ensuring timely follow-up. Maintain accurate documentation of customer interactions, order status, and service records. Coordinate internally with production and stores teams for raw material usage updates and job progress. Share product information, new developments, and promotions with customers when relevant. Prepare customer service reports (pending orders, delivery schedules, complaint logs). Support sales and merchandising teams in managing key customer accounts. Contribute to team efficiency by supporting colleagues during high workload periods. Ensure compliance with company procedures, customer requirements, and industry standards.

Requirements:

Proven experience in

customer service or order processing

within the

labels, tags, trims, or packaging industry

is preferred. Strong communication skills (verbal & written) and active listening ability. Familiarity with

ERP/CRM systems

and order management practices. Ability to multitask, prioritise, and manage time effectively. Customer-focused with problem-solving skills and a positive attitude. Basic knowledge of

invoicing, order documentation, and compliance records

.
Job Type: Full-time

Pay: ?18,000.00 - ?25,000.00 per month

Benefits:

Leave encashment
Ability to commute/relocate:

Sonipat, Haryana: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

Customer relationship management: 3 years (Preferred)
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person