Customer Service Representative Service Desk Delivery Level 1

0 to 3 Year    Hyderabad/ Secunderabad (Andhra Pradesh), Noida/ Greater Noida (Uttar Pradesh), Bengaluru/ Bangalore

Job Description

This specialty provides technical support assistance to clients on a supported products and infrastructure. Following a standard call flow and problem handing processes.
they receive and record incident related information, and using a variety of tools, techniques and procedures, selects appropriate actions to resolve problems, and communicates the solution or action plan to the client .
Required Technical and Professional Expertise
Proficient to ensure customer issues are resolved in the most timely and effective manner possible
We are ok with freshers
Demonstrable ability to handle various tasks or projects with changing priorities.
Experience to utilize available time efficiently in order to achieve effective and efficient results
Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
Ability to identify basic hardware parts and aware of basic hardware concepts
Experience in user level familiarity with at least one e-mail client - Outlook, Notes etc.
Questioning skills /probing skills, as relevant to the issue and level of the caller.
Find opportunity and implement process improvements
Ability to empathize and work with customers in real-time to resolve issues.
Preferred Technical and Professional Experience
Proficient to ensure customer issues are resolved in the most timely and effective manner possible
Demonstrable ability to handle various tasks or projects with changing priorities.
Experience to utilize available time efficiently in order to achieve effective and efficient results
Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
Ability to identify basic hardware parts and aware of basic hardware concepts
Experience in user level familiarity with at least one e-mail client - Outlook, Notes etc.
Questioning skills /probing skills, as relevant to the issue and level of the caller.
Find opportunity and implement process improvements
Ability to empathize and work with customers in real-time to resolve issues
Required Education
Bachelor's Degree
Preferred Education
Bachelor's Degree
Education: Any Graduate
Industry: IT-Hardware/Networking, Telecom

Skills Required

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Job Detail

  • Job Id
    JD2897935
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Hyderabad/ Secunderabad (Andhra Pradesh), Noida/ Greater Noida (Uttar Pradesh), Bengaluru/ Bangalore,
  • Education
    Not mentioned
  • Experience
    0 to 3 Year