Job Description

Job Summary

We are looking for a Customer Care Executive who will act as the first point of contact for customers, handling queries, complaints, service requests, and follow-ups. The ideal candidate should have excellent communication skills, a customer-first mindset, and the ability to resolve issues efficiently while maintaining service quality standards.

Key Responsibilities-

Handle inbound & outbound customer calls, emails, WhatsApp, and CRM tickets Register customer complaints, service requests, and feedback in the system Coordinate with operations, field teams, workshops, or vendors for issue resolution Provide accurate information about services, pricing, timelines, and policies Ensure TAT (Turnaround Time) compliance and customer satisfaction Follow up with customers until resolution and closure Maintain detailed records of interactions and transactions Escalate critical issues to supervisors as per SOP Assist in customer onboarding and service activation Maintain professional communication and brand representation

Required Skills & Qualifications-

Graduate / 12th Pass (Graduates preferred) 0-3 years experience in Customer Support / Call Center / Service Desk Good command over Telugu ,Hindi & English Basic computer knowledge (CRM, MS Excel, email handling) Strong problem-solving and interpersonal skills Ability to handle pressure and multiple tasks Customer-centric attitude with attention to detail

Preferred Experience (Optional)-

Experience in automobile, EV, RSA, towing, fleet, insurance, or mobility services Familiarity with CRM tools, ticketing systems, or call management software. Working Hours-6 days working (Rotational shifts)

What We Offer

Competitive salary + performance incentives

Growth opportunities in a fast-growing mobility ecosystem

Professional work environment

Skill development and training

To apply share your CV to

headofoperations@motomile.in

Job Types: Full-time, Fresher

Pay: ₹9,365.59 - ₹20,000.00 per month

Work Location: In person