Job Description

Job Summary

We are seeking a friendly, patient, and detail-oriented Customer Service Representative to join our team. The ideal candidate will be responsible for providing excellent customer support by addressing inquiries, resolving issues, and ensuring a positive customer experience across all communication channels.

Key Responsibilities

Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner Resolve customer complaints and issues efficiently while maintaining a positive attitude Provide accurate information about products, services, policies, and procedures Process orders, returns, exchanges, and account updates Maintain detailed records of customer interactions and transactions Escalate complex issues to the appropriate department when necessary Follow company guidelines, scripts, and service standards Identify opportunities to improve customer satisfaction and loyalty
Qualifications & Skills

High school diploma or equivalent (associate's or bachelor's degree preferred) Proven experience in a customer service or call center role is an advantage Excellent verbal and written communication skills Strong problem-solving and conflict-resolution abilities Ability to multitask and manage time effectively Proficiency with computers, CRM systems, and basic office software Ability to remain calm and professional in high-pressure situations
Preferred Attributes

Customer-focused mindset with a positive attitude Strong attention to detail Ability to work independently and as part of a team
Job Types: Full-time, Fresher, Internship
Contract length: 12 months

Pay: ?10,000.00 - ?20,000.00 per month

Work Location: In person