Job Description

We are hiring Customer Support Executives for the Walmart International Voice Process. The role involves handling inbound customer queries from international customers and providing effective solutions with excellent communication and customer service skills.

Key Responsibilities

Handle inbound international voice calls for Walmart customers.

Resolve customer queries related to orders, delivery, refunds, and general support.

Ensure high-quality customer interaction with professional communication.

Maintain accurate documentation of customer interactions.

Meet performance and quality benchmarks as defined by the process.

Adhere to company policies and compliance standards.

Eligibility Criteria

Any Graduate or Undergraduate.

Minimum 6 months of International Voice BPO experience (mandatory).

Strong English communication skills (verbal).

Ability to work in rotational shifts.

Comfortable with voice-based customer interaction.

Assessment & Interview Process

Assessment: Versant B2 / C1 (US Voice)

Interview Rounds:

HR Round

Operations Round

Work Details

5.5 days working

Rotational shifts and weekly offs

Work from office

Cab Policy

?180 per night shift allowance for male employees

One-side cab facility for female employees during odd hours

Job Types: Full-time, Permanent

Pay: ?29,000.00 - ?34,000.00 per month

Work Location: In person