Job Description

Company Overview

PlacidWay is a global medical tourism company that helps patients access affordable, high-quality healthcare internationally. We connect patients with trusted healthcare providers worldwide and support them throughout their medical journey.

Job Summary

PlacidWay is hiring a

Customer Service Representative

to support incoming patient inquiries and assist them throughout the healthcare coordination process. This role involves direct communication with international patients, coordination with healthcare providers, and maintaining accurate records in CRM systems.

This is a

remote, full-time position

requiring strong communication skills, customer service experience, and the ability to work independently.

Key Responsibilities

Contact incoming patient leads via phone, email, and online messaging Understand patient requirements and provide accurate information about healthcare options Coordinate communication between patients and medical providers Follow up with patients to ensure timely responses and a positive experience Maintain accurate records of interactions and updates in CRM systems Support conversion goals while maintaining a customer-focused approach Collaborate with internal teams to improve service quality and efficiency

Required Qualifications

Minimum

3+ years of experience

in customer service, sales, or a related role Experience handling

international customers

is an advantage Strong verbal and written communication skills in

English

Comfortable handling phone-based customer interactions Familiarity with CRM systems and basic sales tracking Ability to work independently in a remote environment

Preferred Skills

Background in BPO, call center, healthcare support, or service-based industries Sales or negotiation experience Ability to manage multiple tasks and follow structured processes Strong problem-solving and organizational skills.
Work Location: Remote