We are looking for dedicated and detail-oriented individuals to join our remote Customer Service team. You will be the first point of contact for users via LiveChat and Telegram, helping them with account-related inquiries, promotions, and troubleshooting. This role requires the ability to communicate and write clearly in English and the ability to work in a fast-paced digital environment.
Key Responsibilities:
Respond to customer inquiries promptly and accurately through chat platforms
Handle complaints professionally, escalate unresolved issues, and ensure proper documentation
Provide accurate information regarding ongoing promotions, benefits, and platform procedures
Monitor, follow up, and ensure resolution of customer requests
Use backend and frontend systems to assist customers
Communicate system-related issues to the team lead quickly
Collaborate internally with relevant departments such as finance or tech support
Adhere to customer service policies and data protection standards
Prioritize multiple chats and manage time effectively during high-volume periods
Participate in ongoing training and development to improve service quality
Requirements:
Able to communicate and write in English
Able to work 12-hour shifts, 6 days a week (including weekends or holidays if scheduled)
Experience in customer service or support roles preferred
Experience in digital platforms such as e-commerce, fintech, or online entertainment is a plus
Ability to handle multiple chats simultaneously in a fast-paced environment
Must have own laptop or desktop with a stable internet connection
Self-disciplined, detail-oriented, and capable of working independently in a remotesetting
Job Type: Full-time
Job Type: Full-time
Pay: ₹11,477.95 - ₹37,273.21 per month
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