Job Description

Job Summary

We are seeking a compassionate and responsible

Customer Care / Beneficiary Support Executive

to support our NGO's programs by proactively communicating with beneficiaries. The role involves

making outbound calls

, explaining project details, sharing eligibility information, and ensuring beneficiaries clearly understand the support, services, or activities available to them.

This role is critical in ensuring

last-mile connection

, trust-building, and effective implementation of social impact initiatives.

Key ResponsibilitiesBeneficiary Outreach & Communication

Make outbound calls to beneficiaries to

inform them about ongoing or upcoming projects

, programs, or services. Clearly explain project objectives, timelines, benefits, and next steps in a simple and respectful manner. Address basic questions, concerns, or doubts raised by beneficiaries during calls. Ensure communication is culturally sensitive, empathetic, and aligned with the NGO's values.
Information Collection & Follow-up

Collect and verify basic beneficiary information as required for program implementation. Record call outcomes, feedback, and beneficiary responses accurately in tracking sheets or systems. Conduct follow-up calls as needed to ensure beneficiaries have received and understood the information.
Coordination & Reporting

Coordinate with program teams to share beneficiary feedback, concerns, or on-ground issues. Flag urgent cases or special needs to the appropriate internal team. Assist in maintaining updated beneficiary contact lists and call logs.
Compliance & Ethics

Maintain confidentiality and dignity of beneficiaries at all times. Follow organizational guidelines related to data privacy, consent, and ethical communication. Ensure no misinformation is shared and all communication is as per approved project details.
Required Skills & Qualifications

Minimum qualification: 12th pass / Graduate (preferred, but not mandatory depending on role level). Good

verbal communication skills

in the local language(s); basic English preferred. Empathy, patience, and a people-centric attitude. Ability to explain information clearly to individuals from diverse backgrounds. Basic knowledge of phone handling and data entry (Excel/Google Sheets).
Preferred Experience

Experience in

customer support, call center, field outreach, or community work

. Prior experience working with NGOs, social programs, or beneficiary-facing roles is an advantage.
Key Competencies

Strong listening skills Respectful and non-judgmental communication Reliability and accountability Ability to handle sensitive conversations Alignment with social impact and community service values
What We Offer

Opportunity to contribute directly to social impact and community development Supportive and mission-driven work environment Training on programs, beneficiaries, and communication protocols Fair compensation as per role and experience
Job Types: Part-time, Permanent, Fresher, Internship, Contractual / Temporary, Freelance, Volunteer

Pay: ?10,232.60 - ?23,593.35 per month

Work Location: Remote