Job Description

DO NOT APPLY IF NOT COMFORTABLE WORKING IN NIGHT SHIFT(ON SITE)

Job Summary

We are looking for a

customer-focused Customer Support Executive

to handle customer inquiries, resolve issues, and provide timely support during night shift operations. This is an

on-site role

based in

Jalandhar

, ideal for candidates with strong communication skills and a problem-solving mindset.

Key Responsibilities

Handle customer queries via

calls, emails, and chat

Provide accurate information about products/services Resolve customer complaints and escalate issues when required Maintain proper records of customer interactions Ensure high levels of

customer satisfaction

Follow company processes and quality standards Coordinate with internal teams for issue resolution

Required Skills & Qualifications

Excellent

verbal and written communication

skills (English required) Good listening and problem-solving abilities Basic computer knowledge and CRM handling Ability to work

independently during night shift

Customer support / BPO experience preferred (freshers can apply)
Job Types: Full-time, Permanent

Pay: ?10,820.68 - ?35,632.37 per month

Benefits:

Food provided Paid sick time Paid time off
Work Location: In person