Job Description

Job Summary

We are seeking a

Customer Service Representative

to manage inbound and/or outbound calling processes. The ideal candidate will handle customer inquiries professionally, provide accurate information, resolve issues efficiently, and ensure customer satisfaction through effective communication and problem-solving.

Key Responsibilities

Handle

inbound and outbound calls

in a professional and courteous manner. Understand customer needs and provide

accurate information

, solutions, or alternatives. Maintain records of customer interactions, comments, and complaints in the CRM system. Follow communication scripts and

call-flow guidelines

when handling different topics. Resolve customer issues promptly or escalate to the appropriate department. Meet daily/weekly

call targets

, quality standards, and service-level metrics. Provide product/service information to customers clearly and effectively. Build sustainable relationships and trust with customers through active listening. Follow company policies, procedures, and compliance standards. Participate in training sessions to improve knowledge and performance.

Required Skills & Qualifications

High school diploma or equivalent (Bachelor's degree is a plus). Prior experience in a

call center

or customer service role preferred. Excellent

verbal communication skills

in [language required]. Strong listening, problem-solving, and interpersonal skills. Ability to handle high-volume calls and work in a fast-paced environment. Basic computer literacy and familiarity with CRM tools. Ability to remain calm and patient in challenging situations.
Job Type: Full-time

Pay: ?10,000.00 - ?15,000.00 per month

Application Question(s):

Are you interested for Sultanpur metro station (5-6 minutes walk)/ We will Moving to Gurugram Location by November. So Are you Interested? Do you have experience in tele calling?
Language:

English (Required)
Work Location: In person