Job Description

A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery appointments are scheduled in a timely manner. A Customer Service Representative is responsible for ensuring that all service-related information (issues, delays, in/out times, accessorials etc.) are effectively communicated to the appropriate parties and that customers are treated with the utmost respect and service at all times.

Primary Objectives:

- Ensure that all orders and order information /required details are received in an organized and efficient manner

- Ensure that all orders have pick up and delivery appointments

- Ensure that all customer requirements are met

- Ensure that any and all pertinent details from load confirmations/tenders are correctly noted and appropriate/required parties are alerted of any and all load requirements

- Ensure that fleet / driver managers are updating the System frequently and accurately with pick up and delivery ETA's and events

- Ensure that all POD's are accounted for and collected in an efficient manner

- Ensuring that all customer relations are maintained in the highest regard

- Ongoing personal/professional development

Dispatch Communication

- Ensure that all required service levels and load information are properly communicated/understood and followed up on with dispatch and planning to ensure customer satisfaction

- Ensure that all notes, equipment and order details required for transportation are communicated effectively to dispatch

Customer Service

- Maintaining a professional and loyal relationship with all brokers/customers

- Ensures that all customer requirements are adhered to and properly communicated to supporting team

- Communicates any service delays or failures to the customer prior to the occurrence

- Ensure that all successful pickups or deliveries are communicated to customer at time of occurrence.

- Ensures that all pick up and delivery requirements are met to appropriate service levels

- Ensure that operations and dispatch is continuously communicated with and followed up on to ensure all freight is effectively planned and executed

Skills & Abilities

- Strong English language skills - verbal & written

- Ability to effectively manage competing priorities and maintain results

- Ability to communicate effectively with all levels of internal and external contacts, customers, clients and outside industry contacts

- Strong knowledge of North American trucking regulations and geography

- Assessment techniques such as: examining, questioning, evaluating and reporting

- Strong understanding of dispatch operations in the transportation industry

- Good analytical skills

- Effective planning and organization

- Passionate about customer service and delivering high quality service

- Tenacious and energetic

- Creativity and resourcefulness

- Attention to detail and accuracy

- Ability to work effectively under pressure and tight deadlines

- Ability to think outside the box

- Ability to work as part of a team

- Ability to build relationships

- Willingness to work flexible hours, including evenings, weekends and holidays

- Ability to gauge and understand all customers of all kinds

- Ability to satisfy customers requests in a highly efficient manner

Education & Experience

- This position generally requires at least 1 year of related customer service experience.

- System training or experience required

- Company Customer Service training is required

Physical Demands

- Ability to sit for long periods of time

- Ability to view computer screen for long periods of time

Work Environment

- Ability to use a wide range of practical problem solving in a high stress environment

- Ability to work quickly on matters at hand

Job Type: Full-time

Salary: ?18,000.00 - ?25,000.00 per month

Benefits:

Commuter assistance

Paid sick time

Schedule:

Night shift

Rotational shift

Ability to commute/relocate:

Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Education:

Bachelor's (Preferred)

Experience:

Customer service: 1 year (Preferred)

Language:

English (Preferred)

Shift availability:

Night Shift (Preferred)

Overnight Shift (Preferred)

Work Remotely:

No

Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Paid sick time Provident Fund
Education:

Bachelor's (Preferred)
Experience:

total work: 1 year (Preferred) Customer service: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person