Job Description

Key Responsibilities

Initiate outbound calls to customers for various purposes, including: Scheduling and confirming service appointments. Following up on previous service calls or inquiries. Promoting and explaining membership plans and special offers. Conducting customer satisfaction surveys. Accurately record and update customer information, call dispositions, and service details in CRM platforms. Adhere to call scripts and company guidelines to ensure consistent and high-quality customer interactions. Maintain a high level of product and service knowledge to effectively assist customers. Meet daily and weekly targets for outbound calls, appointments scheduled, or membership enrollments.

Required Qualifications

Educational Qualification: Graduate & above. Experience: 1-2 years of experience in an outbound call center role, preferably in a service-based or sales environment. Communication Skills: Excellent verbal and written communication skills in English, with clear and professional phone etiquette. Technical Proficiency: Basic computer literacy and ability to navigate CRM systems and other call center tools. Customer Focus: Strong commitment to providing excellent customer service. Work Ethic: Ability to work independently and as part of a team, demonstrating a proactive and results-oriented approach.

Preferred Qualifications

Prior experience in the HVAC, home services, or membership-based sales domain. Familiarity with CRM systems like Service Titan or similar Apps.
Job Type: Full-time

Pay: ?30,000.00 - ?50,000.00 per month

Language:

English (Required) Hindi (Preferred)
Shift availability:

Night Shift (Required)
Work Location: In person