Job Description

Answering Customer Inquiries:

Responding to customer questions, concerns, and complaints via phone, email, chat, or other channels.

Problem Resolution:

Troubleshooting technical issues, resolving product or service problems, and finding solutions to customer issues.

Customer Communication:

Maintaining clear, concise, and professional communication with customers, building rapport, and ensuring a positive customer experience.

Order Processing and Management:

Processing orders, managing returns, and handling customer accounts.

Record Keeping:

Maintaining accurate records of customer interactions, issues, and resolutions.

Product Knowledge:

Staying informed about company products and services, and providing accurate information to customers.

Escalation:

Knowing when and how to escalate complex issues to appropriate personnel.

Feedback Collection:

Gathering customer feedback and reporting it to relevant teams for improvement.
Job Type: Full-time

Pay: ?15,000.00 - ?30,000.00 per month

Benefits:

Health insurance Leave encashment Life insurance Provident Fund
Schedule:

Rotational shift
Supplemental Pay:

Overtime pay Performance bonus
Application Question(s):

Do you have international BPO experience
Language:

English (Required)
Work Location: In person