Job Description

Job description

1. Handle customer inquiries via phone, email, and promptly

2. Provide real-time shipment tracking updates and estimated delivery times

3. Coordinate with dispatch and operations teams for smooth pick-up and delivery

4. make an order in CRM and take care document like BOL, POD, and Rate confirmation.

5. Maintain accurate records of customer interactions and shipment status

6. Build and maintain strong relationships with clients for repeat business

7. Update CRM systems with case notes and customer information

8. Working on Daily loads closing over the CRM (Port Pro)

9. Getting approval from customer for additional charges.

10. Sharing daily reports to the management regarding loads.

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

Leave encashment Paid sick time Paid time off Provident Fund
Schedule:

Monday to Friday Night shift
Supplemental Pay:

Overtime pay Performance bonus Yearly bonus
Ability to commute/relocate:

Sahibzada Ajit Singh Nagar, Punjab: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

Customer service: 1 year (Preferred)
Language:

* English (Preferred)