Job Description

TechYP Wellwise Pvt. Ltd. - a vibrant and expanding startup - is thrilled to announce a new opportunity for individuals passionate about healthcare! We are currently seeking candidates for the position of Inbound Doctor's Appointment Process for one of our esteemed US-based clients.

Job Title: Customer Support Executive - Logistics & Supply Chain
Location: Mohali

Job Summary:
We are hiring enthusiastic and customer-focused individuals with 6 months to 3 years of experience in logistics, courier, or supply chain roles. As a Customer Support Executive - Logistics & Supply Chain, you will manage customer queries, coordinate with teams to ensure timely deliveries, and support the backend flow of goods and services through effective communication and system-based tracking.

Key Responsibilities:
? Respond to inbound calls and assist customers with:

? Logistics bookings, courier inquiries, and house shifting support
? Pricing and quote details for courier and bulk logistics services
? Track shipments and provide real-time updates to clients
? Handle delivery issues, returns, and escalate delays when needed
? Maintain accurate records of customer interactions and transactions
? Collaborate with logistics partners and internal teams to ensure smooth operations
? Assist in process improvements and suggest changes for better efficiency

Eligibility Criteria:
Experience Required:
? 6 Months to 3 years in:
? Customer support (voice process) for logistics or courier domains
? Supply chain or warehouse coordination roles

Education Qualification:
? Any graduate (Preferred: BBA/MBA/PG Diploma in Logistics, Supply Chain, or Shipping)
? Freshers with internships in relevant domains may also be considered Skills Required
? Good communication skills in Hindi, English, and a regional language
? Basic understanding of logistics and supply chain processes
? Good typing speed (80 to 120 words in 120 seconds)
? Clear, fluent speaking ability for voice screening
? Team player with a proactive attitude

Training and Support:
? 4-day structured training Provided by company covering logistics and supply chain workflows.
? Process-specific scripts will be provided to guide customer interactions and ensure consistency in support delivery

Apply Now and become a part of the TechYP Wellwise Pvt. Ltd. family!

Job Types: Full-time, Fresher

Pay: ?15,000.00 - ?35,000.00 per month

Schedule:

Day shift
Education:

Bachelor's (Preferred)
Experience:

total work: 1 year (Preferred) Customer service: 1 year (Preferred)
Language:

English (Required)
Work Location: In person