Job Description

TechYP Wellwise Pvt. Ltd. - a vibrant and expanding startup - is thrilled to announce a new opportunity for individuals passionate about healthcare! We are currently seeking candidates for the position of Inbound Doctor's Appointment Process for one of our esteemed US-based clients.

Job Title: Customer Support Executive - Logistics & Supply Chain
Location: Mohali

Job Summary:
We are hiring enthusiastic and customer-focused individuals with 6 months to 3 years of experience in logistics, courier, or supply chain roles. As a Customer Support Executive - Logistics & Supply Chain, you will manage customer queries, coordinate with teams to ensure timely deliveries, and support the backend flow of goods and services through effective communication and system-based tracking.

Key Responsibilities:

Respond to inbound calls and assist customers with:


Logistics bookings, courier inquiries, and house shifting support

Pricing and quote details for courier and bulk logistics services

Track shipments and provide real-time updates to clients

Handle delivery issues, returns, and escalate delays when needed

Maintain accurate records of customer interactions and transactions

Collaborate with logistics partners and internal teams to ensure smooth operations

Assist in process improvements and suggest changes for better efficiency

Eligibility Criteria:
Experience Required:

6 Months to 3 years in:

Customer support (voice process) for logistics or courier domains

Supply chain or warehouse coordination roles

Education Qualification:

Any graduate (Preferred: BBA/MBA/PG Diploma in Logistics, Supply Chain, or Shipping)

Freshers with internships in relevant domains may also be considered Skills Required

Good communication skills in Hindi, English, and a regional language

Basic understanding of logistics and supply chain processes

Good typing speed (80 to 120 words in 120 seconds)

Clear, fluent speaking ability for voice screening

Team player with a proactive attitude

Training and Support:

4-day structured training Provided by company covering logistics and supply chain workflows.

Process-specific scripts will be provided to guide customer interactions and ensure consistency in support delivery

Apply Now and become a part of the TechYP Wellwise Pvt. Ltd. family!

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹35,000.00 per month

Schedule:

Day shift
Education:

Bachelor's (Preferred)
Experience:

total work: 1 year (Preferred) Customer service: 1 year (Preferred)
Language:

English (Required)
Work Location: In person