Job Description

Customer Service Executive -

House of Sheherwali

, Azimganj (Murshidabad)

Website:

houseofsheherwali.com

House of Sheherwali is a

luxury boutique heritage stay

that blends culture, elegance, and modern comfort. Backed by one of the founders of the

PS Group

, a leading real estate giant, we are committed to creating unmatched guest experiences with a strong foundation of trust and excellence.

We are currently hiring a

Customer Service Executive

to be the first point of contact for our valued guests.

Key Responsibilities:

Handle incoming calls and enquiries with professionalism and warmth. Provide accurate information about reservations, services, and facilities. Resolve guest queries and complaints efficiently to ensure satisfaction. Maintain detailed records of calls, follow-ups, and customer interactions. Support day-to-day customer service tasks to enhance overall guest experience.

What We're Looking For:

2-5 years of experience

in customer service / call handling / guest enquiry profiles (Tourism & Hospitality preferred, but not mandatory).

Graduate

in any discipline. Excellent communication and problem-solving skills. Strong customer orientation and ability to remain calm under pressure. Local candidates from

Murshidabad or nearby areas

encouraged. Candidates open to relocation are also welcome.

Why Join Us?

Work with a

prestigious heritage hospitality brand

backed by the PS Group legacy. Be part of a

growing luxury resort brand

that values customer delight. Opportunity to build a career in the hospitality industry with exposure to world-class service standards. Experience the rich culture of Azimganj, while working in a rewarding environment.

If you are passionate about hospitality, enjoy speaking with people, and excel in customer resolution--we want you on our team!

Apply now to become the voice of House of Sheherwali.

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

Speak with the employer

+91 9147164753