Job Description

Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex
t generations - and that's exactly what you can do joining us!
Imagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless other things in life.
Making objects and their surfaces more attractive and longer-lasting means making them more sustainable, and that's a huge part of what working at allnex is about. No matter which role you step into, you'll become part of a global team of passionate people who care deeply about the chemistry, quality, and global impact of coatings.
You'll also join a highly multicultural and diverse team of more than 4,000 employees in four regions who - as part of one of the world's leading coating resins companies - serve customers in over 100 countries across the globe.
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Position overview
Are you ready to take your career in Supply Chain & Customer Service to the next level?
At allnex, we're looking for a passionate and detail-oriented Customer Service Representative to be part of our Supply Chain team in Mumbai, India. You'll play a key role in ensuring smooth and timely shipment operations - both import and export - while keeping our customers delighted through responsive service. You'll be the link between internal teams, external partners, and our valued customers, making sure everything runs efficiently, compliantly, and with the highest level of care.
If you're someone who thrives in a fast-paced environment, loves problem-solving, and enjoys building strong relationships with customers and partners - this could be the perfect opportunity for you!
Responsibilities
Here's how you'll make an impact:

• Coordinate import/export shipments including customs clearance and documentation.
• Monitor and analyze shipment data to spot compliance issues and take corrective action.
• Collaborate with freight forwarders, vendors, and third parties to keep the process seamless.
• Manage domestic and international dispatches, ensuring timely delivery.
• Handle customer orders, shipment tracking, and delivery updates with accuracy.
• Resolve customer queries and complaints promptly to maintain high satisfaction.
• Maintain Management Information System (MIS) reports related to imports, exports, and inventory.
• Post Goods Receipt Note (GRN) in SAP without error.
• Support cost-saving initiatives in freight while keeping service levels strong.

Required skills and experience
We're looking for someone who can bring both expertise and enthusiasm to the role:
2-3 years of hands-on experience in Customer Service background.
Proficiency in SAP system.
Strong problem-solving mindset with the ability to collaborate across functions.
Customer-focused attitude, always striving to deliver service excellence.
Clear and confident communicator, even when handling challenging situations.
Adaptability to adjust quickly in changing situations while keeping solutions in sight.
Analytical skills with the ability to balance cost, compliance, and customer needs.
Qualifications
Bachelor's Degree in any discipline (required).
We offer
We are proud to offer an international working experience with a tight-knit network of employees, making it easy to connect and learn from people all across our different functions. On top of that we are a truly innovative company with a strong team spirit, openness to new ideas, and great opportunities to grow and develop your career.
Equal Employment Opportunity
allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.
Find out how you can make an impact!
Check out our careers page for available opportunities. We look forward to hearing from you.

Skills Required