Job Description

About Company:
Mode of Work - WFO (OFFICE)
Interview process - Versant, CD and OPS Interview (Mode of Interview can be F2F or Virtual as per panel's availability)
Versant Threshold : 58 and above only
Contract duration - Until 15th Dec 2025
Location - Bangalore
Working Hours:

• Shift will be in any of United States of America time zones

• Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

Overall Purpose of Job
Shift Timing - 06.30pm onwards to 06.30 am,9 hours working including weekends. Rotational off.
Cab Facility Provided
CTC: 25-40K / Month
An Ideal Candidate:
Qualification - 12th and above
Location - Bangalore
Key Competencies:
Job Responsibilities / Authorities

• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes

• Walk customers/ Provide navigational support on self service portal

• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines

• Place outbound calls to customers when required in line with Client / Company guidelines

• Work productively whilst maintaining exceptional call/data quality standards in line with targets

• Contribute to the team through open and regular communication with peers / supervisors

• Adhere to all company or departmental policies and procedures (personnel and operational)

• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process

• Maintain regular and punctual attendance in line with company policies and procedures

• Minimise customer complaints and escalations by providing exceptional service and call control