Job Description

Job Summary

Remark HR is seeking a customer-focused

Customer Support Executive

to handle client and candidate queries related to recruitment and HR services. The ideal candidate will ensure timely resolution, maintain strong relationships, and deliver a positive customer experience.

Key Responsibilities

Handle

inbound & outbound calls, emails, and messages

Respond to client and candidate queries professionally and promptly Provide information related to

HR services, hiring status, and processes

Coordinate between clients, candidates, and internal teams Maintain accurate records in CRM or tracking sheets Follow up on pending queries and service requests Escalate issues to concerned departments when required Ensure high customer satisfaction and service quality

Required Skills & Qualifications

Experience as a

Customer Support / Customer Care Executive

Excellent verbal and written communication skills Strong listening and problem-solving abilities Basic knowledge of

CRM tools, MS Excel, and email handling

Ability to handle multiple tasks and work under pressure

Good to Have

Experience in

HR consultancy or service industry

Knowledge of

recruitment & onboarding processes

Ability to handle corporate clients and candidates professionally Immediate joiner preferred

Education

Graduate in any discipline (freshers may apply)

Salary & Benefits

? [As per company standards]

Performance-based incentives Training and career growth opportunities Supportive and friendly work environment
Job Types: Permanent, Fresher

Pay: ?8,086.00 - ?20,000.00 per month

Benefits:

Provident Fund
Work Location: In person