Job Description

We are seeking a

Customer Service Executive - Voice Process

to join our

CRM team in Indore

. This is an

onsite role

at our office near Indore Airport. The role demands

fluency in English

,

excellent communication skills

, and the ability to deliver world-class customer experiences.

Key Responsibilities

Handle

inbound and outbound calls

to assist customers with queries, feedback, and complaints. Provide prompt, professional, and

empathetic customer support

to ensure high satisfaction. Work on

CRM tools

to track and resolve customer interactions efficiently. Collaborate with internal teams to resolve escalations. Maintain accurate records, reports, and call logs.

Requirements

Fluency in English

with

excellent communication skills

(mandatory). Prior experience in

voice process/customer service

preferred; freshers with strong communication can also apply. Strong listening, interpersonal, and problem-solving skills. Ability to

work from office, Indore (near Airport)

. Basic computer knowledge and familiarity with CRM tools is a plus.

Why Join Kimirica?

Be part of a

fast-growing luxury D2C brand

with a global presence. Opportunity to work in a

customer-first culture

that values empathy and excellence. Onsite role in a professional yet collaborative work environment.
If you're passionate about customer service and want to grow with

Kimirica

, apply now at

www.kimirica.shop

or share your resume at

hr.officer@kimirica.shop

Job Type: Full-time

Pay: Up to ?30,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Leave encashment Life insurance Paid sick time Provident Fund
Language:

English (Required)
Work Location: In person