Job Description

Key Responsibilities

Customer Support & Communication

Respond promptly and professionally to customer inquiries via

phone, email, live chat, and messaging channels

(social media, WhatsApp). Handle customer complaints, questions, and feedback with patience and empathy. Provide accurate product/service information and assist customers throughout their experience. Maintain clear and up-to-date records of every customer interaction.

Outbound Calling & Meetings

Make

outbound calls

to customers or prospects to follow up on support cases, confirm information, and gather feedback. Reach out to prospective clients for

lead qualification

and to schedule meetings or demos with the sales team. (e.g., introductory calls, appointment setting) Confirm meeting details with customers (date, time, agenda) and send reminders to reduce cancellations. Coordinate and update schedules for internal teams regarding confirmed customer meetings.

Coordination & Collaboration

Work closely with sales, operations, and technical teams to resolve customer issues or support meeting logistics. Escalate complex or unresolved issues to the appropriate internal stakeholders.

Performance & Process Improvement

Achieve individual call and meeting scheduling targets. Record and report customer insights and trends to help improve service processes and product offerings.
Job Types: Full-time, Permanent

Pay: ?22,000.00 - ?30,000.00 per month

Benefits:

Cell phone reimbursement Provident Fund
Application Question(s):

What is your current salary? What is your notice period?
Experience:

Customer service: 3 years (Required)
Work Location: In person