Job Description

About Truemeds:

Our vision is to make

healthcare affordable and accessible

to all. We are a

technology-driven, telehealth

platform

that aims to reduce healthcare expenses multifold and improve healthcare outcomes by democratizing medicine purchases in India.

Truemeds is able to recommend best value medicines

from

top 30 pharma brands in India

to customers with precise scientific matching and outcomes history leading up to

70%+ savings for customers

! No one should have to choose between their health and their healthcare costs. With this

vision

-

we aim to make healthcare affordable and accessible to all.

We are a technology driven, tele-health platform that aims to

reduce healthcare expenses

and improve healthcare outcomes by democratising medicine purchase in India. We aim to become the

go-to e-pharmacy

for the

"Smart consumer" to go for best value medicine

s.

:

As a

Customer Service Representative,

you would have the chance to work with a great team with immense learning opportunities in the emerging field of Customer Service. The Job allows rotational working hours, is a full-time opportunity and all the responsibilities will have to be completed while

working from office.

Role

: Customer Service Representative

CTC:

INR 22,000 (Take home salary- INR 18,000/-)

Minimum Requirements

: HSC

Work Timings

: 08 am to 11 pm

Working Days

: 6 days working Monday to Sunday (1 Fixed week off)

Location

: 6th Floor Urmi corporate park, In the lane, Saki Vihar Rd, opposite Gate No 5, opp. L and T Flyover, Powai, Mumbai https://maps.app.goo.gl/CFBxrTMnmB3kQKLT6

Job Responsibilities:

Answers daily customer correspondence via telephone,

Email, and WhatsApp from customers. Provides order assistance and product information in an efficient and professional manner.

Working in an Inbound process,

providing knowledgeable answers to questions about our product, pricing, availability and dispatch Provide accurate, valid, and complete information by using the right resources within the company. Handle

Customer Complaints and Escalations

.

Provide solutions

for basic problems, work within the

time limits provided,

and take

ownership of issues.

Go the extra mile to

engage with Customer Requirements

Qualifications:

Prior experience in

Customer Service with a Pharma/Life Sciences/Chemicals/Analytical Instrumentation

would be preferable.

Good communication and presentation skills

Strong telephone etiquettes

to satisfy various customer situations

Customer-focused

with an

ability to adapt/respond to different scenarios.

Friendly/professional

and an

Ambitious person

Problem-solving skills, ability to multitask, prioritize, and manage time Ability to work independently and in a team environment and to escalate issues as appropriate.
Job Types: Full-time, Permanent, Fresher

Pay: ?18,006.49 - ?28,071.12 per month

Benefits:

Provident Fund
Work Location: In person